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At Onlinepharmas, we relentlessly work to give our customers better than what they have already experienced. As a reputed online medical store, it is our responsibility to cater to the health needs of customers and be there for them if they encounter any medical issue. We have been taking all precautionary measures to keep up the health of individuals through our potent and safe medications. Our goal is to bring a ray of good health with a variety of medications to offer a healthy and happy life.

We ensure that our customers are satisfied with our health products and make the most of redefined life. Although we strive to be meticulous throughout the processing and even during clinical trials that medicines should do justice to the health of individuals, but if in any case, we fail to deliver or match certain criteria, we can proceed with your refund request based on some conditions.

To check the authenticity of return request, we will ask you to send us the picture of damaged products and once verification is done, we will initiate the refunding process and your refunds can be generated.

How to be eligible for a refund?

Our hassle-free refund policy grants extreme convenience and provides unmatched online shopping experience to customers.

  • If the delivery is taking more than 15-20 days, you are eligible to get your refund.
  • You will get your refund if your ordered items have an expiry date
  • If you did not receive the correct order, the ordered items are damaged, or the quality of the product is inferior, then you may submit your request for return.
  • If the ordered items are spotted defected or broken, we can proceed with partial refund according to the number of broken pills.

Note: Refund amount will be issued after the deduction of shipping from both sides, medicines consumed, and cost of processing fees.

We can approve the request for return depending on the circumstances of your order. If you are making payment through credit/debit card/ net banking, you will have to wait for 10 to 15 business working days to see if the amount is credited to the account. The amount will be credited to your account within the working days mentioned above.

It is our responsibility to address the concerns of customers with an easy and convenient refund policy process. If you choose the option of cash on delivery, you can rely on us for fast returns directly to your registered bank account.

How To Request A Refund?

To place an easy request for refund, you need to send an email with your order details or go to the link below “Returns”. Also, the email must contain valid reasons to request for refund such as order number or why you wish to return the order.

We pay attention to all the important aspects to keep our customers happy and contented. Your valuable feedback helps us to bring significant changes to our services. Our customer support team constantly works to ensure our customers are satisfied with our product and services. If you have any queries or concerns relating to refund requests, you can call us right away.

Onlinepharmas ensures your return or refund request takes place on time and if you would like to know more about this policy, you are welcome to contact us anytime.

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