Delivery information
Thank you for showing your trust and shopping with us. In this document, we will describe to you the terms and conditions of our delivery policy.
Discreet Packaging
We provide medications in discreet packaging at your doorstep. It is a type of packaging to ensure that no one can determine what is inside it. This is to ensure your privacy. It is important to maintain the trust between the customer and the brand and it also protects the item inside it. We ensure the undamaged product will reach our customers as they expect us to maintain quality.
Cost of Delivery
Delivery charges are different for different USA locations. When you add the item to the shopping cart you can see what delivery charges apply to your order. You just have to add the medication and view your order at the checkout.
Order Processing & Delivery Time
Once you place your order and we receive the confirmation of your order, your package is dispatched within 24 hours of placing your order. You will be notified by email or message when the payment is done. You can expect your medication to arrive at your doorstep within 3 – 5 working days. However, it may vary depending upon the postal service of the area in the United States. You can also track your order which will be shared within 24- 48 hours at our online portal.
If a delay occurs due to some circumstances like late deliveries from suppliers or high volumes of orders, or issues with postal service then please allow additional days for delivery. However, we will contact you via email or message if there is any significant delay.
Custom Duties & Taxes
Additional charges may occur if a customer place order as some countries have import controls. It is the responsibility of the customer and you need to contact customer care to check if any import controls are applicable to your specific country.
Undelivered Orders
An order is considered to be undelivered if the receiver refuses to accept it or does not attend the call. If you found the package damaged during the transit, or the delivery address provided is incorrect or no one is available at your end to receive the order after multiple attempts then the order will be returned back to us.
Lost Orders
An order is considered to be lost if you haven’t received medication within 28 days. At this time, you need to contact the customer care executive when your order is lost. Our customer support executive at Online Pharmas will conduct an inquiry into the lost order. You can go through our refund policy where you will get detailed information regarding the procedure for lost orders and how to get the refund.
We request you to please provide the correct and accurate customer information like your contact details, postal code, and address. As incorrect information can result in delay or loss of orders. We will not be held liable for the lost orders if you have submitted the incorrect information.
Contact Us
Go through our Frequently asked questions to get more insight into details about our company, policies, and much more. Never hesitate in reaching us as we are 24*7 hr available to assist you and clear your doubts and queries without any delay. For exceptional cases, like order delay, order cancellation, or non-refund of your order payment, you can anytime get in touch with a customer support representative via the live chat or given methods of communication.
